Any information collected from you is done so in relation to enquiries, orders or complaints in your interactions with Grace Gibson Productions – in which case you have provided your information of your own volition, and these details are stored as part of normal business communications.
When you contact us we keep a record of that communication. When you place an order we keep a record of that sale, including the item/s purchased, the manner of the purchase, the address and contact details (this may include details of a third party if the order is a gift to be sent to someone other than the person who placed the order), the mode of dispatch, and any other details relating to that order.
Please contact us at any time to up-date, correct or complete your customer records. If you have registered on our website you can up-date your details at any time by clicking on the ‘My Account’ tab.
For customers who place orders by phone, fax or mail using credit card details – please note that your credit card details are not stored. If there is a query in relation to your order after it has been processed and dispatched, we will need to request your credit card details again to process any alterations to that order.
Use of Information
Information provided by you is not passed to third party marketing agencies.
Should the situation arise where we need to approach a third party in relation to your personal details, we will contact you beforehand.
Where and when required to do so by law Grace Gibson Productions will provide your details to relevant third parties.
We will, from time to time, send existing customers newsletters and promotional mail-outs – unless we have been requested not to.
If at any time you wish to unsubscribe from our newsletter and promotional mail-outs, you may do so online through our website (using the ‘unsubscribe’ tab in the Newsletter section); by email to firstname.lastname@example.org; phone us on (02) 9906-2244; fax us on (02) 9906-2114; or write to us at PO Box 7377, Leura NSW 2780. If for some reason our automated system does not ‘unsubscribe’ you at the first instance, please alert us as soon as possible.
Storage of Information
Grace Gibson Productions will take all reasonable and practicable steps to ensure that your personal information is properly protected from misuse or loss, and unauthorised access, modification or disclosure.
If at any time our systems are breached we will immediately attempt to inform any and all who may be impacted.
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Most cookies are easy to delete, and the Help function within your browser should tell you how. Some digital services may not load properly or function as intended if cookies are disabled, however it is up to you to determine the balance of convenience and computer privacy that you are comfortable with.
Queries or Complaints
Should you have any queries or complaints in relation to how your personal information is stored or used, please contact us:
Phone: (02) 9906-2244
Fax: (02) 9906-2114
Mail: PO Box 7377, Leura NSW 2780